Refund, Cancellation and Conduct Policy
Last updated: 5 june 2026
This Policy governs all programs, courses, workshops, and memberships offered by Follow Your Child ("FYC," "we," "us," or "our"). By enrolling in and paying for any FYC program, you ("you" or "the participant") confirm that you have read, understood, and agree to be bound by this Policy. Refund eligibility varies by program tier, as set out below. All prices are [inclusive / exclusive] of applicable GST.
1. Programs priced at ₹99 and ₹199
These programs are non-refundable. Once payment is made, no refund will be issued, whether or not you access or attend the program. The only exceptions are: (a) a duplicate or double charge for the same enrolment; (b) a failed payment-gateway transaction where access to the program was never provided; or (c) a verified technical failure on our side that prevented access and could not be resolved. Any such claim must be raised in writing to [support email] within seven (7) days of payment.
2. Programs priced at ₹2,991 and ₹2,999 (including RAISE)
You may request a refund within forty-eight (48) hours of the time of payment, by writing to [support email] within that window. After 48 hours, all payments are final and non-refundable, irrespective of attendance or usage. Requests received after the 48-hour window will not be considered, save for the duplicate-charge, gateway-failure, and technical-failure exceptions in Clause 1.
3. NURTURE Program (₹4,991 deposit)
Enrolment in NURTURE is confirmed on payment of the ₹4,991 deposit, with the balance of the program fee payable per the agreed payment schedule.
3.1 Refund window. The deposit may be refunded if requested in writing to [support email] within three (3) days of the date the deposit is paid. After this 3-day window, the deposit and all subsequent payments are non-refundable, save for the exceptions in Clause 1.
3.2 No refund after commencement. You are granted full access to NURTURE's materials, sessions, and resources at the outset. Because the full value of the program is made available to you upfront, once the program has commenced no refund will be issued, in part or in full, regardless of your attendance, progress, or completion.
3.3 Pause facility. You may pause your participation once, for a single continuous period of up to three (3) months, exercisable one time only over the lifetime of your membership. On expiry of the pause, the program resumes automatically. A pause does not entitle you to any refund, any extension beyond the three-month period, or any change to your payment schedule.
3.4 Payment obligation and auto-debit. Your enrolment commits you to the full agreed program fee. You may cancel or modify your auto-debit instruction with your bank at any time, as is your right. However, cancelling, pausing, or modifying the auto-debit mandate does not cancel this contract, terminate your enrolment, or reduce or extinguish your obligation to pay the full program fee. Any amount that falls due remains payable in full and recoverable by us, and we may suspend your access to the program until outstanding dues are cleared. No amount already paid will be refunded on account of a cancelled mandate or non-payment.
4. Code of Conduct and Removal
FYC is committed to a respectful and safe environment for participants and facilitators across all programs. You agree to engage with our team, coaches, and fellow participants courteously and respectfully across every channel, including live sessions, community groups, messages, and email.
Where, in our reasonable judgment, a participant's conduct is abusive, threatening, harassing, or seriously disruptive and inconsistent with this Code of Conduct, FYC may suspend or remove that participant from the program. On such removal, FYC will refund the program fees paid in full, after which access to all materials, recordings, community groups, sessions, and privileges will be revoked with immediate effect. Acceptance of the refund constitutes full and final settlement of all claims arising from the removal.
5. General Terms
5.1 Approved refunds are processed to the original payment method within [7–10] business days of approval. Payment-gateway charges, if any, may be deducted from the refundable amount, except where the refund arises from our error.
5.2 All refund timelines are calculated from the date and time of successful payment as recorded by our payment processor.
5.3 Chargebacks. If you initiate a chargeback or payment dispute in respect of any amount validly due under this Policy, we reserve the right to suspend your access pending resolution and to contest the dispute with supporting records of your enrolment and consent.
5.4 This Policy is governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts of Bangalore, Karnataka.
5.5 We may amend this Policy at any time. The version in effect at the time of your enrolment governs your purchase.
6. Grievance Redressal
For any complaint or query, contact our Grievance Officer: Name: Pavithra | Designation: Grievance officer | Email: Parenting@followyourchild.in | Phone: +919353371167 We will acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.